Legal
Return Policy
Fair and straightforward — how returns, exchanges and warranty claims work at Kachi Auto Global.
7-Day Return Window
Unused products in their original, unopened packaging may be returned within 7 days of purchase for an exchange or store credit. Proof of purchase is required.
What Can't Be Returned
Installed electronics, custom-made items (leather interiors, custom covers, special orders), opened consumables (perfumes, cleaning products) and products damaged after purchase are not eligible for return.
Faulty Products
If a product develops a genuine fault within its warranty period, bring it in with your receipt. We'll diagnose it free of charge and repair or replace it under the manufacturer's warranty at no cost to you.
Exchanges
Wrong size or changed your mind on an uninstalled item? We're happy to exchange within 7 days — the item must be unused and in original packaging. Price differences are settled at exchange.
Refunds
Refunds are issued as store credit or exchange by default. Cash/transfer refunds are considered case-by-case for verified product faults where no replacement is available.
How to Start a Return
Call 0806 053 0389 or message us on WhatsApp with your receipt and the issue. For shipped orders, we'll guide you through the return delivery process. Last updated July 2026.